1. Return Period.
Customers may request a return within 30 days after receiving the order. Return requests submitted after this period may not be accepted.
2. Return Requirements.
To be eligible for a return:
• Items must be unused and in original condition.
• Items must include original packaging and accessories.
• Customers must provide order information and return details before sending items back.
• Items must not be damaged, altered, or used improperly.
3. Return Address.
All approved returns must be shipped to:
7604 ADRIAN DR ROHNERT PARK,CA 94928
4. Return Shipping Responsibility.
Customers are responsible for return shipping costs when:
• The customer changes their mind.
• The item is no longer wanted.
• The customer orders the wrong item.
• The return is caused by personal preference.
Tyvrin LLC will cover return shipping costs when the item received is damaged, defective, or incorrect due to our error.
5. Return Process.
Customers must contact our support team before returning any item. Unauthorized returns may not be accepted.
6. Refund Processing.
Once the returned item is received and inspected, approved refunds will be processed within approximately 3 business days.
7. Refund Method.
Refunds will be issued to the original payment method used for the purchase. Processing time may vary depending on the payment provider.
8. Damaged or Incorrect Items.
If you receive a damaged or incorrect item, please contact us with order details and supporting information so we can review and provide assistance.